Workshop Manager

Location: New Germany, Durban,, Kwa Zulu Natal
Date Posted: 05-04-2018
  • Lead and manage the workshop on a day to day basis
  • Visit customers and assist technicians in fault findings and provide technical assistance
  • Management of staff and stock (including stock take)
  • Maintain and develop both supplier and customer relationships
  • Health and Safety
  • Manage customer engagements, ensuring that processes are implemented and maintained so as to achieve the highest possible customer satisfaction
  • Deliver maximum Gross Profit for the workshop by maximizing the number of hours and spares sold
  • Allocate and control the issue of work to Technicians, so as to maximize productivity
  • Ensure the accurate completion of all relevant documentation for all repairs
  • Prepare all weekly and monthly reports detailing efficiency and productivity of workshop
  • Conduct process evaluations and introduce improvements
  • Book in tools for repairs, prepare quotes and invoice out finished jobs on Syspro platform
  • Follow up on all quotations and purchase orders
  • Ensure procedures are in place and properly followed in respect of loan tools
  • Maximise spare parts availability whilst minimizing stock levels
  • Safeguard workshop assets, including spares, workshop tools and customer tools
Skills and Experience
  • Trade Tested
  • Matric
  • Minimum 5 years previous experience in a managerial workshop position
  • Proficiency with Microsoft office, Syspro and Ariba experience an advantage
  • Excellent administration and numerical skills
  • Ability to read and interpret schematic diagrams
  • Technically competent with ability to train internally and externally
  • Good customer manner and skills – strong communicator
  • Exceptional attention to detail
EE candidates will be preferred.
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