Sales Consultant Retail

Location: Southgate, Gauteng, South Africa
Date Posted: 10-07-2018
PURPOSE OF THE POSITION
To sell rare products within a retail environment underpinned by a strong customer service approach.
 To actively seek out new business and attend events to promote and sell the Company’s products as
authorised and/or arranged by the Company.
 
KEY PERFORMANCE AREAS Sales:
     Selling so that personal and the respective Store Targets and standards are achieved.  It is expected that individuals will sell a minimum of R 100,000 per month. This is not the Target. It is a minimum requirement. Failure to achieve this minimum requirement may result in Incapacity Procedures being invoked by the Company.
          Selling product to clients using a diagnostic selling approach, which is core to the Company’s sales
process. It is expected that the Company’s sales process will be followed.
     Identifying new business opportunities and clients, which entails prospecting for clients and business through accepted sales mechanisms such as networking, event attendance, asking for referrals.
     Reviewing client’s collections and ensuring that clients have a balanced collection in accordance with the Company’s Policies and standards.
     Keeping regular contact with existing clients to form sustainable relationships. It is unacceptable to merely phone a client to make a sale.
     Continually honing product, operational, economic and political knowledge. It is important that Sales staff stay up to date with what is happening globally in the political and economic spheres as this plays an important role in positioning the Company’s product with clients.
          Keeping up to date with pricing and product developments.
          Handling of cash, credit cards, bank transfers and cheques in accordance with the Company’s
Policies, standards and regulations pertaining to this.
     Providing excellent client service as per Company standards and procedures. Even so, following up with a client, after a sale, is considered vital and important to meet the Company’s Excellent Client Service standards.
 
Stock:
 
          Assisting with stock counts as per procedures and standards.
          Ensuring that stock policies & procedures are followed.
     Ensuring that stock and cash are safeguarded. The loss of stock is considered very serious and will result in a full investigation.
          Ensuring   that    merchandise   is    attractively   and    accurately   displayed   in    the    store.
 
Administration:
 
          Filing, general administration and assisting in store efficiency as required.
     Adhering to the relevant legislation and company policies; namely, Consumer Protection Act, 2nd Hand Goods Act, Financial Intelligence Centre Act as well as the Company’s Trade Exchange Policy and procedures.
     Capturing information on the CRM system according to standards and procedures. This is a critical and important part of the job. Capturing leads and opportunities are highlighted as essential and necessary.
          Ensuring that transactions take place according to Company standards and procedures.

General:
 
          Safekeeping of company assets and facility.
          Keeping the store neat and tidy at all times.
          Adhering to operational policies, standards and procedures.
          Any other duties that may reasonably be expected within the scope of the position.
 
ADDITIONAL REQUIREMENTS
 
          Ability to handle extended quiet periods in a store
     High level of awareness i.e. the ability to notice and respond appropriately to fraudulent and suspicious behaviour while interacting with a client and observing the store surroundings.
 
REPORTING LINE
 
This position reports to the relevant Sales Manager. In some instances, Sales Consultants may report to an Area Manager or Regional Manager if a Sales Manager is not appointed.
 
COMPETENCIES
 
The following competencies are required for this position:
 
          Matric
          Strong selling skills coupled with a proven track record in sales
          Possess strong sales disciplines
          Well-groomed and presented
          Relationship networking skills
          Strong client centricity
          Good communication skills
          Strong team player
          Computer literate and basic skills of Microsoft Suite Packages
          Excellent verbal and written communication skills
          Optimistic
          Drive
          Resilience
          Professional outlook and demeanour
          Ability to follow up and follow through
          Strong ethical intelligence
          Receptive to learning and continuous improvement
          Ability to think on their feet

 
or
this job portal is powered by CATS