Senior Systems Administrator (Olivedale)

Location: Top Floor, Ash House, cnr Olive and Lima Roads, Olivedale, Johan, Gauteng, South Africa
Date Posted: 08-08-2018
Senior Systems Administrator - Purpose of the Job

To manage and handle customer queries and support questions related to the Smoke CI products. To implement, monitor and maintain the installation of those products for the customers.
 To implement, monitor and maintain the systems at Smoke CI, including servers, VoIP systems, internet connections, MySQL databases, Linux based systems.

Job Responsibilities:
  • Regularly engage with customers to resolve and manage tickets logged by customers within the Smoke CI ticket system.
  • Answer customer support inquiries regarding Smoke CI products.
  • Advise and guide customer in ways to use the software they are working with.
  • Responsible to work with the project manager and project team to implement new product installations and additional projects customers may use.
  • Install, perform minor repairs/configurations and updates to the Smoke CI product according to the product specifications
  • Log initial bug-reports based on customer issues in the bug tracking system.
  • From time to time identify ways to optimise customer installations and report/discuss with the rest of the team.
  • Advice customers using best practice on how to best to implement the Smoke CI features.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Advise on new features and requirements of products.
  • Refer major system problems/issues to relevant third party suppliers.
  • Responsible to handle sensitive or confidential customer material with the necessary diplomacy without disclosing information prematurely or incorrectly.
  • To be an active representative of the Smoke CI brand, acting with integrity and passion.
  • Install and manage Linux based servers.
  • Install and manage Nginx web services.
  • Install and manage MySQL database servers.
  • Install and manage eJabberd XMPP services.
  • Install and manage RabbitMQ services.
  • Build and maintain system scripts to help maintain Linux server infrastructure.
  • SQL Scripting and Query building is a must
  • Bash scripting and automation is a must
Competencies:
  • Technical Knowledge and skill
  • Motivating others
  • Resilience
  • Customer Service Orientation
  • Analytical thinking
  • Communication skills
  • Planning and Organizing ability
  • Presenting and communicating information
  • Quality orientation (attention to detail)
  • Persuasiveness
  • Problem-solving & Analysis
  • Using Initiative
  • Interpersonal Sensitivity
  • Flexibility
  • Personal Motivation
  • Following  instructions and procedure
  • Time management
  • Ability to display emotional resilience and the ability to withstand pressure on an on-going basis.
  • Integrity
  • Results orientation
Experience and Knowledge required:
  • Minimum of 2 years job related experience
  • Knowledge and working experience with RedHat Linux (or CentOS Linux), MySQL server, Apache Server, PhP configuration, VPN technologies, Remote Desktop and Bash Scriptinh.
  • Preferable knowledge and working experience with SQL Server 2008, Transact SQL for SQL Server 2008, XML, and CSV files a bonus.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Minimum Qualification:
  • Diploma or Degree in computer sciences or any other related professional and recognized I.T. qualification
or
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