Deputy Nursing Manager (KZN)

Location: Durban, KwaZulu Natal, South Africa
Date Posted: 17-08-2018
Role Summary:
The Deputy Nursing Manager is responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice. 
The Incumbent is also responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team. In accordance the incumbent will further be accountable for coordinating capacity building, mentoring, training and providing leadership in Clinical Governance.
Key work Output and Accountabilities:
  • Effective management of the Nursing budget
  • Understand the financial fundamentals of the organisation
  • Identify areas to improve operational efficiencies for sustainability
  • Evaluate nursing quality indicators and clinical outcomes
  • Identify and develop quality improvement opportunities with appropriate strategy
  • Drive implementation of group quality initiatives
  • Investigate all negative and moderate to severe incidents and ensure appropriate capturing on IMS
  • Timely resolution of complaints
  • Identify areas of non-compliance through clinical audit and CSA
  • Implement remedial action and assess for effectiveness
  • Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983).  Report all accidents / incidents to Nursing Services Manager / Safety Representatives
  • Ensure compliance with the medication administration and storage policies
  • Facilitate and manage Morbidity and Mortality meetings  in each discipline
  • Ensure implementation of quality initiatives to manage risk in the company
  • Ensure hospital is providing safe, cost effective quality patient care in line with Clinical Governance strategy and evidence based practice
  • Evaluate the patient’s journey through patient experience and stakeholder input
  • Actively participate as a member of a team to achieve goals
  • Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
  • Keep up to date with the company evolving policies and procedures
  • Keep abreast of current research in the applicable discipline
  • Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization
  • Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness
  • Develop a talented nursing workforce
  • Co-operate with the company Education Division to ensure appropriate nursing training for the delivery of quality care. Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
  • Facilitate effective change and conflict management
  • Ensure professional conduct and appearance of staff
  • Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial
  • Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions
  • Develop collaborative relationships to help accomplish work goal
  • Coordinate the nursing activities with all hospital departments to provide alignment to the strategy and goals of the organisation
  • A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree) or equivalent NQF 7 qualification
  • Registration with SANC as a Registered Nurse
  • A qualification in Nursing Administration would be advantageous
  • Experience in a nursing leadership role
  • At least two years’ experience in a hospital management position.
  • At least two years’ experience in a leadership role in a private hospital
  • Sound understanding of nursing leadership
  • Managerial/Specialist Skills:
  • Coaching Others
  • Leading and Managing Change
  • Performance Development
  • Taking Action
  • Decision Making
  • Managing Self
  • Customer Focus and Service Delivery
  • Adapting and Responding to Change
  • Continuous Improvement
  • Personal Work Ethic
  • Building Relationships
  • Communication
  • Teamwork
  • Technical Knowledge
Values and Behaviours:
At the company, our core value is care. We care about the dignity of our patients and all members of the family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
  • Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
  • Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
  • Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
  • Passion - The creative, passionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
  • Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate
The Company way:
The company is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold
  • I always greet everyone to show my respect.
  • I always wear my name badge to show my identity.
  • I am always well groomed to show my dignity.
  • I always practise proper hand hygiene to show my care.
  • I always seek consent to show my compassion.
  • I always say thank you to show my appreciation.
  • I always embrace diversity to show I am not a racist
The Company's approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. The company actively supports the recruitment of people with disabilities
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