Tele Sales - Food Distribution

Location: Jetpark, Johannesburg, Gauteng, South Africa
Date Posted: 10-10-2018
A dynamic supplier of fine foods is looking for an enthusiastic Telesales Representative to contribute in generating sales for the company. You will be responsible for closing sales deals over the phone, taking orders and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints.
The goal is to help the company grow by bringing in customers and developing future business.
Responsibilities Include:
  • Contacting potential or existing customers to inform them about a product or service
  • Answering questions about products or services offered
  • Asking questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales targets and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Do research (internet) to find possible new clients for field sales team
  • Liaise with Warehouse staff on stocks
  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales targets / requirements preferably over the phone
  • Good knowledge of relevant computer programs and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills (Excellent phone manner)
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Ability to show initiative and creative thinking in providing solutions
  • Able to work under pressure
  • Able to work unsupervised
  • A good team player
  • Great planning, organizational and administration skills.
  • Preferable to have an interest in all things culinary
  • Own reliable transport
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