Technical Coordinator (JHB - CPT)

Location: Johannesburg / Cape Town, Gauteng / Western Cape
Date Posted: 11-09-2017
Our client is looking for professional an well organized Technical Coordinator to join there hard working team...

If you think you are perfect for this position apply now!

Qualifications:(Not limeted to)
  • Must have a Matric certificate
  • Must have at least 1 - 3 years Technical Coordinator experience .
  • Must possess managerial skills relative to budgeting.
  • Knowledge of federal programs.
Reporting
  • Complete work overview report first thing in the morning covering previous day's activities
  • Compile a work report for specific technician should this be required
  • Ensure receipt of vehicle reports regularly
  • Complete ticket report on technician's call outs
  • Obtaining reports from technicians where required and documenting results
 
Technician Scheduling
  • Ensure that all technicians are scheduled correctly
  • Ensure that the technician's time is used optimum
  • If technicians are not busy with call outs they are to be used for ticket assistance in the office

Communication General
  • Let all relevant Parties know when technician is onsite
  • Let all relevant Parties know if technician is late and expected ETA
  • Supplying feedback to all relevant parties if required
  • Setting up of meetings between the company, client and 3rd Party (if required)

Communication with Technicians
  • Followup with technician 10 min prior to meeting to confirm 'on time'
  • Followup with technician 30 min into meeting to confirm if all is OK
  • Followup with technician during meeting
  • Followup with technician 30 min before scheduled completion time to ensure that they are on time
  • Followup with technician on scheduled completion time that they are done
  • Assist technicians with directions if they get lost by contacting the client

Communication with 3rd Party
  • Let 3rd Party Suppliers / Service Providers know if technician is late and expected ETA
  • Followup with 3rd Party Suppliers / Service Providers if they are late and expected ETA
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