JAPANESE SPEAKING Call Centre Operator (PTA)

Location: Pretoria, Johannesburg, South Africa
Date Posted: 29-09-2017
URGENT!!!!

CALLING ALL CALL CENTER OPERATORS :

PLEASE ONLY APPLY IF YOU A JAPANESE SPEAKING INDIVIDUAL !!!


Purpose of the Job:
The Line is an inbound 24 hour call centre based in PTA North and the
primary role of the Operator would be to answer fraud and ethics related calls in
 MAINLY Japanese  AS WELL AS :Spanish/Portuguese/
Mandarin/Cantonese/Japanese/French/Arabic/Bengali/Dutch/Hindi/
Indonesian/Italian/Khmer/Punjabi/Sinhala/Swahili/Turkish/Vietnamese and English.
The successful candidate will be required to work shifts and be appointed as an
independent contractor.

Key job duties or responsibilities:
1. Answer incoming calls timeously and ensure that the caller is assisted in a
polite and professional manner
2. Ensure that the information conveyed by the caller is accurately captured,
comprehended and documented
3. Ensure that anonymity and confidentiality is provided – where required
4. Prepare a professional and detailed report containing information obtained
above
5. Assess urgency and sensitivity of information and classify the report
accordingly
6. Handle various administrative tasks (including translating reports into English)
– where required

Critical Technical Skills or competencies
1. Excellent telephone etiquette and report writing skills
2. Excellent listening and interviewing/probing skills
3. Attention to detail and accuracy with good data entry and typing skills
4. Fluent command of any of the above languages as well as English is
essential – as well as the ability to translate reports into business English
5. Willingness to work shifts – weekdays/weekends and over public holidays
6. Computer literacy is essential

Qualifications and experience
1. Matriculation is a minimum qualification. Previous call centre/customer
service experience would be an added advantage.
2. Knowledge of fraud, corruption and general corporate governance ethics
principles will be an advantage

 
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