Service Call Administrator (DBN)

Location: durban, Kwazulu Natal, South Africa
Date Posted: 02-10-2017
Our client is looking for a Service Call Administrator !! 
Apply today 
(CTC R6000 – R7500)

+/- 3 years’ experience
 required 
Submit Daily Stats and Feedback to CC manager timeously
Acquire the ETA of spares-with part description  - constant follow up required with the Procurement department
Ensuring that all calls are updated with correct information, when incomplete
Ensuring that all Branches/Dealers have their calls updated/closed
Techs invalid parts actioning - CC Manager to sign off
Ensure that all chargeable calls are invoiced accordingly
Feedback to customers/branches/dealers
Handling customer complaints and queries professionally and timeously
Liaise with technical managers/branches to timeously resolve issues/escalations
 
 
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