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Support Analyst - (Cape Town)

Cape Town, Western Cape · Information Technology
Support Analyst

Support Analyst required for 3rd Level Support of the Solution deployed

Key Tasks
•             Problem solving and requirements analysis – Analyse, Resolve or define Workarounds
•             Provide technical responses to product suite enquiries/ issues – resolving support calls
•             Manage customer expectations of response time and issue resolution
•             Taking ownership of technical issues and work with Engineering/ Development Team on more complex issues
•             Provide product feedback to reduce the number of issues experienced by the end users
•             Optimise and define optimisations in enhancing the TMT Product Offering and Support
•             Helpdesk call resolution – following through from log to resolve and design/alter reports as per call logs

Skills and Competencies
•             Knowledge of Relational Databases
•             Experience with Oracle (SQL) would be an advantage
•             Knowledge of SQL/ T-SQL
•             Proven work experience with Crystal Reports would be an advantage
•             Helpdesk experience would be advantageous
•             Background in Software Development Projects and Methodologies
•             Excellent communication skills – both verbal and written

Education and Work Experience
•             Tertiary qualification in Computer Science or Information Systems
•             3 Years Experince Helpdesk/ 2nd/ 3rd Level Support
Salary Offered Monthly R30,000.00 (Annually R360,000.00)
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