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Technical Writer CPT Software
Cape Town, Western Cape · Information Technology
The core responsibilities of the role are
: CHM/HTML/PDF documentation which includes technical reference, how tos’ and explanations of core concepts in the Quintessence system.
Document relating the process of installing the product as well as configuration of the systems environment (Think Firewall, Windows updates, .NET framework, etc).
These documents are mainly diagrammatical and are required by IT teams to provision infrastructure.
Disaster Recovery Documentation:
Documentation to inform IT teams as to what needs to be backed up daily and what the recovery procedure needs to be in general terms.
Training Documentation and ‘Manuals’:
Documentation of the concepts that Quintessence is built upon.
Documentation describing the solutions we provide to our clients
Desired Skills and Experience
A minimum of 5 years’ experience of Technical Writing
Good at articulating technical documentation in easy to understand prose
Familiarity with an authoring tool and a keen interest to learn MadCap. Quintessence use MadCap Flare which produces documentation is in CHM, PDF and HTML formats.
Ability to show ideas graphically. Adept at using graphical tools to incorporate screenshots, artwork and diagrams into presentations.
Excellent technical comprehension skills. This person needs to be able to assimilate technical information from the Development and Implementation teams
Desired Soft Skills
Good communication skills (liaise with Graphical designers, Development team, Implementation Consultants)
A strong sense of accountability and ownership
The ability to work as part of a team
The ability to prioritise work
The ability to self-manage and work independently
An interest in technology and the Investment Management industry
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