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Operations Manager (Zambia)

Zambia, Gauteng · Information Technology
Our Client, within the IT/Office Automation Industry, based in Zambia is seeking an Operations Manager to oversee daily activities and increase operations efficiency. An ideal candidate, must have a sharp business mind and proven success managing multiple departments toward maximum productivity. Highly skilled in human resources, finance, and IT management, and has proven ability to develop and maintain an environment of trust, diversity, and inclusion. Objectives of this Role

 Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
 Develop, implement, and maintain quality assurance protocols
 Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
 Actively pursue strategic and operational objectives
 Ensure operational activities remain on time and within a defined budget
 Track staffing requirements, hiring new employees as needed
 Oversee accounts payable and accounts receivable departments Daily and Monthly Responsibilities
 Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution

Salary Range
15K-20K plus Accommodation


 Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
 Partner with cross-functional support teams in improving the proprietary tools and systems
 Oversee materials and inventory management
 Conduct budget reviews and report cost plans to upper management

Skills and Qualifications
 Proven Experience in the IT Industry
 Bachelor’s degree in operations management, business administration, or related field
 3+ years’ proven experience in an operations management position
 Strong budget development and oversight skills
 Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
 Highly trained in conflict management and business negotiation processes
 Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
 Strong IT skills, including database development
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