Our client is the global leader in gaming. They enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. They have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. Our client has over 12,000 employees.
Ideal candidate will possess in-depth knowledge of operating systems, network infrastructures and relational databases as it relates to systems related support.
Solid foundation of Windows Servers, relational databases, virtualization (VMware), networking.
Carry out activities related to new installations, upgrades and long-term maintenance support of any/all gaming systems software applications.
Utilize remote connectivity solutions to provide real-time support on production systems while following compliance guidelines.
Conduct thorough system analysis and produce supporting documentation.
Recreate reported issues in a lab environment, working towards finding a solution and going through the proper channels to address it in the field.
Maintain production infrastructures hosting our client’s software, including diagnosing and troubleshooting network related issues.
Provide on-site service and configuration of installed gaming systems
Analyze and define user problems and coordinate with users to identify and remediate problems.
Perform database administration for the purpose of maintaining database operation at peak performance and to maintain integrity of data.
Participate in future systems planning analysis for the purpose of system environment changes.
Must master a diverse suite of our client’s products.
Ability to draft applicable Systems Engineer level documentation when necessary of as assigned.
Bachelor’s degree in a technology related field, others may be considered.
Minimum of 3 years of work experience in system engineering, quality assurance, database administration, IT or a related engineering support capacity.
IT related certifications preferred.
In depth proficiency in server and computer systems including network administration, OS installation, software support, database administration, system installation/integration.
Able to obtain a Gaming License
Ability to travel.
Able to pass a Security Background Investigation.
Self-scheduling, prioritizing and managing multiple project tasks simultaneously will be part of a typical and exciting day at work.
Must be a self-starter, keeping current on new and emerging technologies relevant to the business.
Ability to effectively communicate (verbally and written) with other related organizations (internal and external) to develop solutions as required.
Ability to conform to best practices, standardized processes and standard operating procedures.
A keen understanding of customer service principles and the ability to work with customers who possess various levels of skill and competency.
Must possess strong analytical skills; ability to perform with minimal supervision, possess good Organizational and project management skills, strong verbal and written communication skills.
Ability to share knowledge and expertise constructively and sets an above standard example through consistency in requirements and deliverables.
Willingness to travel both Domestic and International.
The position provides scheduled 24/7 On-Call support with varied shifts and overtime as required.
Knowledge in these areas
Windows Server 2003/2008/2012
SQL Server 2005/2008 deployment, administration, querying
Network design/trouble shooting
Microsoft Server 2005/2008
Keys to Success
Building collaborative relationships