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Technical Sales

Boksburg, Gauteng · Information Technology
Synopsis:
This position will primarily be responsible to support the Counter and Key-Accounts Sales
Staff and their clients (installers and integrators) to successfully sell equipment and solutions
to the end-users. The position will also do counter sales. Low level repairs and Go/No-Go
testing on equipment will be done. Intensive repairs will be sent to Head Office repair shop.
Compiling Solutions, Costing and compiling BOM’s and demonstrating technology will also
be part of this position. This position will also perform Storeman and Driver tasks.
The application of the equipment and solutions are in the Electronic Security Industry and
consists of complete solution implementation on end-user sites for CCTV, Access Control,
Alarms and Perimeter protection and detection (including Electric Fences, Gate Motors and
Intercoms).
The Sales Technician will be the primary technical resource for the Tier 2&3 sales team at
the branch. The sales technician is responsible for actively driving and managing the
technology part of the sales process, working in conjunction with the sales team as the key
technical advisor and product advocate for our products. The sales technician must be able to
articulate technology and product positioning to both business and technical users. The
person must be able to identify all technical issues to assure complete customer satisfaction.
The Sales Technician will report to the Branch Operations Manager and will provide both
pre- and after-sales advice and support. This position will liaise regularly with other members
of the sales team and colleagues from a range of departments, such as R&D, development,
design, purchasing, technical support, services department and marketing, as well as
company managers and technicians.

Personality Summary:
➢ High Driver - Ambitious, Results Orientated Go-getter. Self-Starter. Makes things happen.
➢ Moderate Analytical - Strong with analysis, metrics, data and fact-based decision making.
➢ Team Player – Works well with others, great at assisting clients and sales staff.
Job Description:
The Sales Technician will report to the Branch Operations Manager and will provide both
pre- and after-sales advice and support. This position will liaise regularly with other members
of the sales team and colleagues from a range of departments, such as R&D, development,
design, purchasing, technical support, services department and marketing, as well as
company managers and technicians.
Acting also as a sales person the sales technician must help sales staff, installers and their
customers to understand, compare, and contrast the solutions that are available for buying, to
troubleshoot problems with their implementations—that is, to help ensure that the solutions
work successfully and to maximize sales by providing such help to the internal and external
clients.
The Sales Technician will also train and advise sales staff and installers on the products and
solutions.
The sales technician must become a product specialist on all the SCW electronic security
products and will also be involved with Workshops with Installers/Clients, Shows and
Demonstrations of our products including pre-setups and configuration of equipment.
Soft Skills:
➢ High Level of communication skills (oral and written in at least English)
➢ Attention to detail
➢ Stress tolerant
➢ Social skills
➢ High emotional intelligence
➢ Conflict resolution
➢ Organised

Summary of Responsibilities:
➢ Technical Repairs (limited – basically go/no go testing, replacement of fuses and basic repairs etc. larger repairs to be send to SCW HQ repair shop or suppliers)
➢ Technical Counter Support
➢ Technical Telephonic Support
➢ Technical Site Support
➢ Counter Sales backing up Sales Staff when required
➢ Telephonic Sales backing up Sales Staff when required (clients phone in and need quote etc)
➢ Basic quotes on Pastel, know the pricelists and all matrix templates.
➢ Profiling data base form DMS list.
➢ Training Branch Staff (products and solutions)
➢ Training our branch installers on our products and solutions as required
➢ Preparing and maintaining our Tech support area at the branch
➢ Supporting internal systems on a 1st Line bases (PC’s/printers and internal network, alarm and demo boards/equipment etc)
➢ Submit weekly status report on internal systems.
➢ Submit monthly status report on repairs and site visits.
➢ Stocktaking
➢ Stock picking
➢ Book stock in/out.
➢ Send, receive, collect and deliver stock.
Qualifications:
➢ Grade 12 Certificate.
➢ The position will also require from time to time traveling through-out the sales territory on
➢ client (installer) and end-user visits. The position thus requires a valid driver license.
➢ Preference will be given to candidates with previous electronic security experience.
Skills:
➢ Strong prioritization of duties to maximize return on effort.
➢ Very strong with relationships - able to get people to rely on them
➢ Communication Skills essential - telephonic, face-to-face and email etiquette.
➢ Accountability Motivated - Drives for Own Results
➢ Fast learning of new information capabilities.
➢ Good Culture Fit - Accountability
➢ Planning & Execution of plan critical.
Benefits:
➢ Basic Salary R8 000 – R12 0000 neg. depending on experience. All client visits petrol covered at R2.50p/km.
➢ Full product and solution training provided.
➢ Workshops arranged for clients.
➢ Independent Work Culture.
➢ Strong growth prospects.
➢ Leading firm.
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